Privacy Policy

This privacy policy sets out how Ankh Rah Ltd. uses and protects any information that you give when you use this website.

Ankh Rah Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Ankh Rah Ltd. may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from April 2018.

 

WHAT DO WE COLLECT?

We may require the following information from customers:

✓ Name

✓ Contact Information including Email Address

✓ Demographic Information (postal code, preferences, interests)

 

WHAT DO WE DO TO THE INFORMATION WE COLLECT?

We require this information to understand your needs so we can provide you with a better service. Other reasons include:

Internal Record Keeping

✓ We may use the information to improve our products and services.

✓ We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.

✓ We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

 We are committed to ensuring that your information is secured. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Learn more about cookies at:

www.allaboutcookies.org

www.youronlinechoices.eu

Cookies do lots of different jobs. It lets you navigate between pages efficiently, remembers your preferences, and improve the user experience. They can also help ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

CATEGORY 1: STRICTLY NECESSARY COOKIES

 These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies’ services, shopping baskets or e-billing cannot be provided.

By using our website, you agree that we can place these type of cookies on your device.

CATEGORY 2: FUNCTIONALITY COOKIES

 These cookies allow the website to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie from the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised so they track your browsing activity on other websites.

 By using our website, you agree that we can place these type of cookies on your device.

CATEGORY 3: TARGETING COOKIES OR ADVERTISING COOKIES

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisations.

 

A list of all the cookies used on this website is set out below by category.

 

LINK TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website you visit.

 

CONTROLLING YOUR INFORMATION

 Customers personal data includes:

a} Name

  1. b) Address
  2. c) email address
  3. d) The product(s) they purchased – (how much they paid)
  4. e) When they purchased
  5. f) Payment details ie. Card number – Goes to merchant bank or Paypal when a purchase is being made
  6. g) Consultation date and subject – also the conclusion

Email List – Only shared with autoresponders such as Mailchimp, Aweber

A} Name

B} Email

C} When they opted in

D} Where they opted in ie what site or event

Checklist

1.2 Lawful basis – Article 6(1) of GDPR

(a) the data subject (eg. Customer) has given consent to the processing of personal data for one or more specific purposes.

Ankh Rah process data in order to facilitate and process the sale and delivery of goods to the customer.

(b) The email list – for the purpose of marketing ie. special offers, newsletters, updates etc

1.3 How Ankh Rah ask for and record consent

The opt-in box has been updated to include a link to Ankh Rah’s terms and conditions of their privacy policy on the Ankh Rah website.

1.4 n/a

1.5 Vital interests – Documents The circumstances where Ankh Rah are required to process data to protect the ‘vital’ interests of an individual.

1.6

(a) For customers: To provide customers with the delivery of goods ordered online.

(b) Necessary for the payment processing service

(c)  This is of interest and benefit to the customer.

 

Information Security

Ankh Rah Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Ankh Rah is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Ankh Rah’s websites and management portals is covered by HTTPS.

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Ankh Rah cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

 

Request for personal data

Customers can request their personal data via email, (info@ankhrah.com) that we have on file about them.

Please quote your name and address together with your mobile and/or email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. We will send to you, your requested information within 3 working days via email unless otherwise requested.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services have expressed interest in them, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that, we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.

If you believe that any information that we are holding from you is incorrect or incomplete, please email us as soon as possible at the above address. We will immediately correct miscoded information.

 

 

 

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